Refund Policy

At PUREHAVEN, we are committed to ensuring your full satisfaction with our products. If for any reason you are not satisfied, you may request a refund under the conditions outlined below.

Eligibility for Refund

Products must meet the following criteria to be eligible for a refund:

• Items must be returned within 30 days of purchase.
• Items must be in their original packaging and condition.
• Proof of purchase must be provided.

Non-Refundable Items

• Gift cards
• Sale items

Refund Process

To initiate a refund, please contact our customer service team at [email protected]. Once approved, you will be instructed on how to return your items. Upon receiving and inspecting the returned items, a refund will be issued to your original method of payment within 7-14 business days.

Late or Missing Refunds

If you have not received your refund within the stated period, please take the following steps:

• Check your bank account again.
• Contact your credit card company as there may be a processing delay.
• If you’ve done all of the above and still have not received your refund, contact us at [email protected].